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Problem people frequently create turmoil and dissension in the work group. Being able to stand aside from strong emotions and think logically and creatively is a most critical skill, but one which will require preparation and practice. Let’s look at a series of steps which you might try to sort out a problem with a person at your workplace.

1 Treat the person with respect

Just as it often takes two people to make a problem, frequently requires participation of the same two to reach mutually agreeable solution. Threat and intimidation can hinder problem solving, so be certain to approach the person with sort out a very sticky and difficult work problem by approaching the other party firmly and positively. Jennifer’s opening words were particularly impressive: ‘There seems to be a spot of bother in this matter and I’m calling to ask for your assistance in sorting out the problem.’ By asking for the other person’s help and assistance, there was little or no threat and a mutually agreeable solution was readily negotiated. ..more

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Harmonious and productive working relationships exist primarily because the needs of the individuals in the work team are being met. For some, there may be a need to remain quiet and removed so that they can get on with their work. For others, however, there may be a need to forge closer ties and warmer relationships with workmates. As long as the aims of the employing body are being met, then these varying needs of the work team members can be tolerated.

Problems occur, however, when this reciprocating system of need/satisfaction gets unbalanced. If one or more people want to satisfy needs which are outside the aims of the employing body or antagonistic to the other work team members, then problems occur. For example, if one person wants to manipulate the work schedule to ensure more flexitime at the expense of the others, then that person can expect some resultant turmoil in the group. As work team members often spend more time with each other than they do with their own family members, it is important to maintain positive and effective work relationships. Let’s look at several ways relationships at work can be enhanced and made more harmonious and productive. ..more

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