Practical confrontation skills
Being able to stand up to people and speak firmly and constructively to them, is a valuable skill in handling problem people. If you tend to fume and walk away from a confrontation muttering to yourself, ‘I wish I had said . . . !! to that*O#!’, then you need confrontation skills.
Constructively confronting people is a communication strategy which allows you to speak your mind and represent your feelings in a direct way. It is not a strategy of name calling or aggressive outbursts. ..more
