Archive for November 2nd, 2008

Talk it Out, Business Relationship Reach out continued

Posted by: arlene on Sunday, 2nd Nov, 2008

Do Not Score Points

Conciliatory gestures always place the person offering them in a vulnerable position. His Other is presented with an opportunity to take advantage of the open, non- defensive comment to ’score a point’.

When the Other offers a conciliatory gesture, you should not yield to the temptation to score. Do not take advantage of your Other’s vulnerability, even if he takes advantage of yours. Rejecting the Other’s efforts to conciliate is a common retaliatory tactic used during ordinary arguments. But doing so damages trust and widens the gap to be bridged. The Dialogue is not an ordinary argument. For many people, scoring points may be an old bad habit; try not to do it. ..more

Talk it Out, Business Relationship Reach out

Posted by: arlene on Sunday, 2nd Nov, 2008

Performing your two tasks within the recommended structure and context of the discussion releases energy that is bound up in conflict. This produces a shift in attitudes from me-against-you to us-against-the-problem.

THE STRUCTURE

The meeting consists of four parts: The Opening, the Invitation, the Dialogue, and the Breakthrough. Let’s flesh out the skeleton with examples of how each part may be performed. ..more

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