Dodo Loves Marketing

Licensing, registration and inspection

It is amazing how many businesses require some form of licensing, registration or inspection. Bed and breakfast establishments, for instance, may need to be inspected by fire officers, to be registered with the local authority, and may even need planning permission and official approval of their signs from local planning officers. That’s before they start taking on catering, in which case there is another host of rules to contend with. These rules have been set up for the public good, wisely or otherwise. But many people do not know about them. Unfortunately, ignorance is no defence and you could end up being fined heavily if, for instance, your kitchen is not up to environmental health standards for a catering business, or if you are an unregistered childminder. If you make toys which do not comply with safety standards or sell clothes without the correct labelling, you could also end up in hot water. ..more

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Shyness affects just about everyone under certain situations. While most people cope reasonably well with occasional shyness, there are some who live in a personal prison, unable to reach out and make friends or relate positively to others. Being shy at work can severely limit work effectiveness, unless of course, you work generally on your own with little or no contact with others.

Shy people present themselves at work in many varied ways. There is the quiet wallflower who fades into the background and is not often noticed. At the opposite extreme, there is the raging extrovert who can be loud, aggressive and abrasive, but who finds it difficult to relate on an intimate level to others. In between, there are many other people, such as the knocker, the person who knocks or degrades others. ..more

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Market research is also invaluable in pricing your product or service. Ron Flounders, of Hertfordshire Business Link, which offers free advice to start-up businesses, says that all too often people work out their pricing ‘back-to-front’. They ask themselves how much they need to earn, what their costs are, and then price the product accordingly — regardless of what the market will pay. In fact, what you need to do is market research to establish what price the market will pay, then work out your costs and from that see whether it is worth going into business at all.’ ..more

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There are thousands of grants and low interest loans available for small businesses. The problem is finding out what they are and whether your business qualifies. Some fields are more liberally provided with grants than others. For instance, the Crafts Council has a setting-up scheme which allows selected craftspeople to receive a grant of £2,500 for maintenance and up to £5,000 for equipment (they pay half of equipment costs), provided they apply within two years of setting up. While this would not cover your start-up costs entirely, it could certainly be a very useful addition. Other areas where grants may be forthcoming include : ..more

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If you are fully employed by a company or on a contract, this will not be an issue for you apart from the initial negotiation of your terms and conditions. However, if you are self-employed, there is no doubt that lack of security is a major issue and it may be one that will never be completely resolved. This is because however successful you become, there will always be good times and mediocre - if not bad - times, and as the owner of the business, you will take the brunt of this. However, there are ways you can minimize the lack of security experienced by self-employed homeworkers : ..more

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With reference to a particular person X at work, do you frequently

• Wake up in the morning and immediately think ‘Oh no, I’ve got to face X again today’?
• Store anger throughout the day about X?
• Find yourself frequently in conflict with X?
• Experience jealousy about others‘ ability to get on with X?
• Back away from confrontations with X and then get angry at
  yourself because of your inability to act appropriately?

• Disagree or have arguments with your boss, who unfortunately is X? ..more
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Problem people frequently create turmoil and dissension in the work group. Being able to stand aside from strong emotions and think logically and creatively is a most critical skill, but one which will require preparation and practice. Let’s look at a series of steps which you might try to sort out a problem with a person at your workplace.

1 Treat the person with respect

Just as it often takes two people to make a problem, frequently requires participation of the same two to reach mutually agreeable solution. Threat and intimidation can hinder problem solving, so be certain to approach the person with sort out a very sticky and difficult work problem by approaching the other party firmly and positively. Jennifer’s opening words were particularly impressive: ‘There seems to be a spot of bother in this matter and I’m calling to ask for your assistance in sorting out the problem.’ By asking for the other person’s help and assistance, there was little or no threat and a mutually agreeable solution was readily negotiated. ..more

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At risk of dwelling upon the negativities of relationships, it is important to consider two very strong and most upsetting emotional states—hate and jealousy.

Most of us have experienced hate (many loving relationships have a subtle or not-so-subtle hate component). As for jealousy, you will most probably know someone, if not yourself, who is predisposed to this strong emotional state.

Let me briefly mention the case of Michael, an architectural draughtsman who is married to Lisa. Michael comes from a close-knit Southern European family and married Lisa, an attractive Australian lass, when they were both in their early twenties and when both were socially and sexually inexperienced. Even though Michael is bright, well-qualified and successful in his job, he nevertheless is pathologically jealous of his wife and any association she might have with other men. ..more

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Love and hate are potent feelings which can overwhelm you, often just when your emotions can least afford the upset. For example, how often have you experienced the following situations?

• Feelings of love interfere with your concentration at work.
• You love (and sometimes hate) a person who doesn’t love you.
• You hate your boss or a colleague.
• You’re jealous of the attention given to a person you love.
• You love a person working nearby, but fear acting upon your feelings.
• You were in a relationship until yesterday when your partner said, Enough! ..more
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In terms of your advancement, promotion (or stagnation) and general welfare at work, the most important person outside of yourself is your boss. The relationships between bosses and their employees can be: close to distant, warm to cool, authoritarian to democratic, and open to closed, to name but a few relevant dimensions.

This could be devoted to the complexities of the boss-worker relationships, but there are two aspects which the worker would be well-advised to foster—trust and respect. ..more

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Often when we decide we want something, we want it now, and when we do not get it straight away, we feel that life is unfair, that we have been treated unjustly, even cheated. Sometimes we convince ourselves that it is because others, and even forces beyond us, do not want us to have what we want. In choosing to believe that we have been singled out, we may rationalise that we must do unto others before they do unto us, or, at the very least, get in first before others, rather than adhere to the Golden Rule of treating others as we would wish to be treated. In taking things personally, we convince ourselves that the acquisition of our desires is at the mercy of the inquisition by others. ..more

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So what becomes of our individual privacy and anonymity in a world where there is an Internet-ready device at every turn we make. Aren’t we being bombarded with enough information and advertising as it is? Are car manufacturers going to “eavesdrop” on our weekend getaways? And who’s going to know that I rode an elevator in Chicago last Thursday afternoon? Is “somebody out there” going to know every TV show-watch? Are we marching toward a privacy nightmare or a service and convenience dream? What is going to keep the car manufacturer from selling your whereabouts to other vendors, or even letting it fall into the hands of sophisticated robbers who could drop by your house while you’re spending the weekend in the mountains? ..more

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Now that we have examined some of the negatives of expansion from a very small business to a medium-sized small business, let’s give equal time to the potential benefits.

One of the most important components of gross profit is the degree to which you’re able to set your selling price. Your ability to set that price is largely a function of your control of the marketplace. At one extreme, you may have a patented product for which there is no substitute, and for which there is totally elastic demand (people will buy it at any cost). If that item costs you a dollar, you may be able to sell it for ten dollars, one hundred dollars, even one thousand dollars. At the other end of the spectrum, you may be selling wheat in Nebraska. In that case, it’s unlikely that you’ll be able to command one-tenth of one cent over the market price on the day you sell. ..more

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The Alternative

Good news! There’s another way to go—an alternative that won’t wipe out your finances now or drop you in debt’s bottomless pit in the future. Here it is: Pay cash for a good used car.

I know that most adults think I’m crazy when I tell you this. New car dealers will boycott. Banks will call me a heretic. And maybe even your parents will write me nasty letters. I don’t care. I’m standing my ground. Paying cash for a good used car is the only way to go.

I’ve got to warn you—if you decide to follow my advice, you may be in for some serious resistance. People will tell you that buying a used car is just buyingsomeone else’s problems. After all, why would they be selling the car if there weren’t something wrong with it? Good question. Here are some good answers (and if you paid attention earlier, you already know them): ..more

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For many people, buying a car is their first big-time investment. But for most of these investors, it’s also their first leap into debt’s bottomless pit. Can you actually buy a good car without going into debt? How can you keep from losing your shirt to an unscrupulous seller? I’ll show you how to pay cash for a great, reliable, used car—and why doing it any other way is just plain silly.

The New Car Myth

When most people dream of owning a car, they think of a new car. They’re shiny, they’re reliable, they’re great fun to show off to your friends. And best of all, they have that intoxicating new-car smell. ..more

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The first and totally obvious way to save up your money is to put it in the bank. Duh. You know that. But you may not know exactly how banks work, the various accounts they offer, and why it’s important to shop around for your banking needs.

Banks and savings and loans are good at coming up with fancy names for their accounts; names like “Advantage Plus Mega-Money Super Savings Certificate Account.” But most of their accounts fit into one of four basic categories:

1. Basic savings accounts (sometimes called passbook accounts) have little or no minimum balance and pay minimum interest. Advantages: You can withdraw your money whenever you want (no minimum deposit period), and you earn more interest than if you hid the money in that secret place near your bed (shh!). Disadvantage: You don’t earn much interest. ..more

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Bank CDs (Certificates of Deposit) are a smart investment for teenagers. Unlike most other investments, gains are guaranteed, and the interest rate is higher than a regular savings account. And because your money is locked up for the prescribed time period, you can’t spend it on a new wardrobe in a fit of insanity. If you have money sitting in a savings account or piggy bank, stick it in a CD and start earning some real interest.

But there’s just one problem. What if you don’t have the $500 or $1,000 minimum to open a CD? Three solutions:

1. Sweating. Save your allowance, store up the birthday checks, work a few extra hours—and above all, spend less. ..more

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Being primed and ready for the unexpected has always been a valuable talent. In today’s turbulent business environment, where mergers, acquisitions and reorganizations are changing the face of American business, managers need that adaptability more than ever. What are the skills that allow good managers to respond readily to change? There are five principal ones:

1. Problem-solving ability. Because we’re a global economy dominated by multinational companies, problems are appearing much more quickly and they are more severe than they were before. There is a lot of ambiguity and there are many paradoxes. Along with polished business smarts, you must also be problem-smart. Your antennae must detect problems early and be sensitive to potential difficulties before anyone else’s. Your intuitive powers must be razor-sharp so you can detect a problem’s early warning signals. Once found, you can determine the appropriate solution. ..more

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Innovation has become so commonplace that scarcely any product survives long enough to age. New ideas and items are born obsolete. The cycle never stops. Accordingly, customers and suppliers alike grow dizzy in their futile pursuit of the next best thing.

Last year, consumers in the United States were inundated by roughly twenty-three thousand new packaged goods—about 450 per week. Revlon, Inc., alone introduced four hundred new items. Combine that with the thousands of other new consumer products that appeared, from computer advances to car models, and you get a sense of the plethora of choices, a flood that would have daunted Noah. ..more

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Review of recent developments

The growth of the mobile Internet now exceeds that the PC version. Mobile communications offer considerable potential to marketer because of their unrivalled combination of:

• instant response;

• personalized content (as each customer has a unique telephone number);
• scope for geographical location tracking.

The potential for mobile networks is particularly high in developing countries that do not have an established wired telephone network and hence no established PC-based Internet services. In the Philippines, for example, SMS messaging (see p. 194) has recently taken off rapidly, and mobile Internet services there- ore offer huge marketing opportunities in these emerging markets. ..more

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