Required steps are useful only if they do not obscure the desired outcome.
Mark B., a manager in a large consulting company, was taking the four P.M. flight from New York to Chicago. His plane had already left the gate and was lumbering over to its designated runway. Suddenly_ the captain’s voice crackled over the intercom, announcing: “There is a weather ground stop at O’Hare. At this time, no planes are taking off or landing. Some delays may be possible. We’ll let you know as soon as we hear anything.” ..more