Dodo Loves Marketing

Law firms are rarely considered cutting-edge organizations, but with their use of graded levels of achievement, they are far ahead of most companies. Although all lawyers are free to choose more conventional career paths—moving into the management of other lawyers, perhaps, or becoming a legal generalist for a corporation—these levels of achievement provide lawyers with an alternative, but equally respected, path to growth. It is a path that offers them both the opportunity to become experts and a simple way to track their progress. ..more

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These levels of achievement will certainly help redirect an employee’s focus toward becoming world class. However, the manager’s efforts at career redirection will be forever hindered if all of the pay signals are telling the employee to look upward.

Although each of us is motivated by money in different ways, the fact of the matter is that few of us are repelled by money. All of us may not hunger for it, but only a tiny minority of us find money positively distasteful. Therefore the simple truth is that it will be much easier for managers to redirect employees toward alternative career paths if some of those paths involve a raise in pay. ..more

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Great managers have to survive in a hostile world. Most companies do not value excellence in every role. They do not provide alternative career paths for their employees. And they do not give their managers the leeway to design graded levels of achievement or broadbanded pay plans. If you find yourself living in this restricted world, what can you do? ..more

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The conventional career path lacks forgiveness. As the employee climbs from rung to rung, the rungs are burned behind him. If he climbs onto a rung and struggles, he knows that his reputation will suffer and his job will be in jeopardy. There is no turning back. By punishing career missteps so severely, this path discourages everyone from taking bold career steps. In conventional wisdom’s world, taking bold career steps in order to discover a latent talent or to refine an existing one is almost as foolhardy as volunteering to learn the trapeze without a safety net. ..more

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At some point during your performance planning meetings, the employee may want to talk about his career options. He may want to know where you think he should go next. A healthy career discussion rarely happens all at once. Instead it is a product of many different conversations, at many different times. However you choose to handle these conversations—and each will be unique, according to the potential and the performance of the individual employee ..more

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Sooner or later you’ve got to begin someplace. Why not with Your own group? Sometimes, because of organizational constraints, the only meetings you can affect are the ones in which You participate. It makes sense to test these ideas in your own back yard. There is no better place to develop your skills and gain experience. If you’re going to spend valuable time and energy participating in meetings, why not make them more productive and enjoyable? Here are eight steps you can take as manager/chairperson to introduce the Interaction Method into your meetings. ..more

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Most people cringe at the thought of giving a speech or chairing a meeting. The limelight is on you and everyone is watching and listening. Who wouldn’t feel at least a bit on edge under these circumstances? While many can muster their courage to get through these events, there are some who find their limbs shaking and their foreheads perspiring at the very thought of the next public speaking occasion. ..more

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Shyness affects just about everyone under certain situations. While most people cope reasonably well with occasional shyness, there are some who live in a personal prison, unable to reach out and make friends or relate positively to others. Being shy at work can severely limit work effectiveness, unless of course, you work generally on your own with little or no contact with others.

Shy people present themselves at work in many varied ways. There is the quiet wallflower who fades into the background and is not often noticed. At the opposite extreme, there is the raging extrovert who can be loud, aggressive and abrasive, but who finds it difficult to relate on an intimate level to others. In between, there are many other people, such as the knocker, the person who knocks or degrades others. ..more

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Market research is also invaluable in pricing your product or service. Ron Flounders, of Hertfordshire Business Link, which offers free advice to start-up businesses, says that all too often people work out their pricing ‘back-to-front’. They ask themselves how much they need to earn, what their costs are, and then price the product accordingly — regardless of what the market will pay. In fact, what you need to do is market research to establish what price the market will pay, then work out your costs and from that see whether it is worth going into business at all.’ ..more

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Once you’ve done your market research and worked out if you can make a profit from the business, the next step is to take advice. This will not only confirm whether your calculations are realistic, but can take a lot of the pain out of setting up. The good news is that there’s lots of advice available - and much of it is free. What’s more, experts on small businesses reckon that over 60 per cent of small business failures could be avoided if only people took advice in three areas - money, management and marketing.

1 TECs/LECs A good place to start is your local Training and Enterprise Council (TEC), or Local Enterprise Council (LEC) . These can also put you in touch with other helpful agencies; such as your local Enterprise Agency and Business Link. You can find them through your telephone book, Yellow Pages or local library. The Department of Trade and Industry also has a hotline. ..more

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• First, do your homework. Find out if anyone else in the organization is working — or has worked — from home. Your union as well as the personnel department may know. If so, arrange to have a drink or meeting with them, to find out how they tackled the subject, how the arrangement works or, if it has stopped, why it ended.

• When I decided to move to the Isle of Bute, in Scotland, I thought I’d have to leave the bank,’ says Kevin Attwood, Strategic Planning Development Officer for Nat West who now works two days from home, and three in London. ‘In fact, I kept the move so quiet that when I told my boss I’d moved to Scotland over the weekend, he was flabbergasted. When we had lunch I said flippantly, that if I’d got my act together I would have come up with a strategic plan for teleworking. He told me to come up with a proposal. I rung up people in the bank who were already working from home some of the time and talked to them extensively before coming up with my plans. Listening to their experiences helped me make a convincing proposal.’ ..more
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Congratulations ! Now you will have to consider the nitty-gritty of arrangements necessary for your new working style to develop smoothly. The union for skilled and professional workers MSF have introduced some guidelines for homeworkers to ensure their health and safety at work. They may be a counsel of perfection — particularly if you are only working at home on a very part-time or informal basis — but they are worth bearing in mind. They include : ..more

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Even if you know that your job is 100 per cent suited to working from home, you still need to ask yourself some hard questions about whether your personality is suitable for homeworking. See the quiz or ask yourself briefly :

How suitable am I for homeworking? If you get a buzz from being with people, love to be in the thick of things and can remember just who’s dating who in which department, homeworking may not be right for you. The same applies if much of your social life is based around the office or your place in the hierarchy is very important to you. On the other hand, if you are a self-starter, enjoy your own company in limited doses and find it easy to concentrate, you may be well placed to work from home. Confidence in your ability, self-discipline, a good network of local social contacts and enough space to work are all vital for a homeworker. ‘I thought that I would spend more time working at home than I actually did,’ says Ken Davey, who initiated Mercury Communications flexible work project. ‘I used it for writing reports and initiating strategy, but I came to realize how much of my job depended on interacting with colleagues.’ ..more

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1 Is where you work an important part of the job?

If clients always expect to see you at your place of work, it may be difficult to transfer to homeworking. A doctor working in a casualty department, for instance, is unlikely to be able to work outside the hospital for any length of time, since patients expect to be treated at the hospital and that is also where support staff are based. On the other hand, if much of your work is location independent, i.e. can be done anywhere, you are much more likely to be able to work from home for some of the time. ..more

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If you are fully employed by a company or on a contract, this will not be an issue for you apart from the initial negotiation of your terms and conditions. However, if you are self-employed, there is no doubt that lack of security is a major issue and it may be one that will never be completely resolved. This is because however successful you become, there will always be good times and mediocre - if not bad - times, and as the owner of the business, you will take the brunt of this. However, there are ways you can minimize the lack of security experienced by self-employed homeworkers : ..more

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Practical confrontation skills

Being able to stand up to people and speak firmly and constructively to them, is a valuable skill in handling problem people. If you tend to fume and walk away from a confrontation muttering to yourself, ‘I wish I had said . . . !! to that*O#!’, then you need confrontation skills.

Constructively confronting people is a communication strategy which allows you to speak your mind and represent your feelings in a direct way. It is not a strategy of name calling or aggressive outbursts. ..more

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With reference to a particular person X at work, do you frequently

• Wake up in the morning and immediately think ‘Oh no, I’ve got to face X again today’?
• Store anger throughout the day about X?
• Find yourself frequently in conflict with X?
• Experience jealousy about others‘ ability to get on with X?
• Back away from confrontations with X and then get angry at
  yourself because of your inability to act appropriately?

• Disagree or have arguments with your boss, who unfortunately is X? ..more
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Problem people frequently create turmoil and dissension in the work group. Being able to stand aside from strong emotions and think logically and creatively is a most critical skill, but one which will require preparation and practice. Let’s look at a series of steps which you might try to sort out a problem with a person at your workplace.

1 Treat the person with respect

Just as it often takes two people to make a problem, frequently requires participation of the same two to reach mutually agreeable solution. Threat and intimidation can hinder problem solving, so be certain to approach the person with sort out a very sticky and difficult work problem by approaching the other party firmly and positively. Jennifer’s opening words were particularly impressive: ‘There seems to be a spot of bother in this matter and I’m calling to ask for your assistance in sorting out the problem.’ By asking for the other person’s help and assistance, there was little or no threat and a mutually agreeable solution was readily negotiated. ..more

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At risk of dwelling upon the negativities of relationships, it is important to consider two very strong and most upsetting emotional states—hate and jealousy.

Most of us have experienced hate (many loving relationships have a subtle or not-so-subtle hate component). As for jealousy, you will most probably know someone, if not yourself, who is predisposed to this strong emotional state.

Let me briefly mention the case of Michael, an architectural draughtsman who is married to Lisa. Michael comes from a close-knit Southern European family and married Lisa, an attractive Australian lass, when they were both in their early twenties and when both were socially and sexually inexperienced. Even though Michael is bright, well-qualified and successful in his job, he nevertheless is pathologically jealous of his wife and any association she might have with other men. ..more

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Working Absenteeism

Absenteeism continues to be a major industrial and economic problem. The causes are numerous, but where worker satisfaction is high, absenteeism is generally low. The problem is all too frequently dismissed by workers as a fault with the system, but management generally takes a far more serious view. Absent workers put a strain on their workmates who are generally required to take over the duties of the missing person. With less than the required number of workers available, the work process can be significantly retarded causing serious declines in productivity.

If you, the worker, are aware that you are taking time off work for sickies or because you are feeling just a bit off, then you should ask yourself what is wrong with your work situation. What is prompting you to be absent when you are basically fit for work? We can all have grey to black days. However, if these days occur every week or so, there is a problem somewhere. ..more

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