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These levels of achievement will certainly help redirect an employee’s focus toward becoming world class. However, the manager’s efforts at career redirection will be forever hindered if all of the pay signals are telling the employee to look upward.

Although each of us is motivated by money in different ways, the fact of the matter is that few of us are repelled by money. All of us may not hunger for it, but only a tiny minority of us find money positively distasteful. Therefore the simple truth is that it will be much easier for managers to redirect employees toward alternative career paths if some of those paths involve a raise in pay. ..more

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Great managers have to survive in a hostile world. Most companies do not value excellence in every role. They do not provide alternative career paths for their employees. And they do not give their managers the leeway to design graded levels of achievement or broadbanded pay plans. If you find yourself living in this restricted world, what can you do? ..more

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At some point during your performance planning meetings, the employee may want to talk about his career options. He may want to know where you think he should go next. A healthy career discussion rarely happens all at once. Instead it is a product of many different conversations, at many different times. However you choose to handle these conversations—and each will be unique, according to the potential and the performance of the individual employee ..more

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People often think of ‘networking‘ as something that is only done at high-powered levels. Not so. Letting mothers at the school gates know about your services, swapping information with friends at the rugby club is all networking. ‘I found that other mums were my best customers,’ says Sarita, a beauty therapist. ‘When my sons were invited to tea with their friends, they’d often mention that I ran a beauty business and I got plenty of of clients that way !’

You cannot afford to be too indirect about offering your services. On the other hand, old contacts may be put off if you continually pester them for work. It is better to engineer a meeting about another matter and then explain what you can do for them, rather than endlessly cold calling. Persistence may pay off — but it can also put people off. This is why ‘forums’ for networking are so important. ..more

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Shyness affects just about everyone under certain situations. While most people cope reasonably well with occasional shyness, there are some who live in a personal prison, unable to reach out and make friends or relate positively to others. Being shy at work can severely limit work effectiveness, unless of course, you work generally on your own with little or no contact with others.

Shy people present themselves at work in many varied ways. There is the quiet wallflower who fades into the background and is not often noticed. At the opposite extreme, there is the raging extrovert who can be loud, aggressive and abrasive, but who finds it difficult to relate on an intimate level to others. In between, there are many other people, such as the knocker, the person who knocks or degrades others. ..more

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There are thousands of grants and low interest loans available for small businesses. The problem is finding out what they are and whether your business qualifies. Some fields are more liberally provided with grants than others. For instance, the Crafts Council has a setting-up scheme which allows selected craftspeople to receive a grant of £2,500 for maintenance and up to £5,000 for equipment (they pay half of equipment costs), provided they apply within two years of setting up. While this would not cover your start-up costs entirely, it could certainly be a very useful addition. Other areas where grants may be forthcoming include : ..more

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Homeworkers also need to work especially hard at ensuring they know what is going on within the office and avoiding isolation.. When BT conducted a teleworking experiment, allowing some of its Inverness operators to work from home, they found that one of the main grumbles was that the operators felt they were not kept up to date with company news the way they had been in an office. For those who work only a couple of days at home, this can still be a problem. It pays to phone in on your days out and to take part in any social events in the office. When you are in the office, make sure everyone knows that you are there — and keep your wits about you. ‘I make sure that when I’m in the office, I listen very carefully to what’s going on,’ says Helene Hook of the computer firm ICL. Kevin Attwood of Nat West Bank has formalized the process by having an updating meeting with his boss every week. ..more

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Even if you know that your job is 100 per cent suited to working from home, you still need to ask yourself some hard questions about whether your personality is suitable for homeworking. See the quiz or ask yourself briefly :

How suitable am I for homeworking? If you get a buzz from being with people, love to be in the thick of things and can remember just who’s dating who in which department, homeworking may not be right for you. The same applies if much of your social life is based around the office or your place in the hierarchy is very important to you. On the other hand, if you are a self-starter, enjoy your own company in limited doses and find it easy to concentrate, you may be well placed to work from home. Confidence in your ability, self-discipline, a good network of local social contacts and enough space to work are all vital for a homeworker. ‘I thought that I would spend more time working at home than I actually did,’ says Ken Davey, who initiated Mercury Communications flexible work project. ‘I used it for writing reports and initiating strategy, but I came to realize how much of my job depended on interacting with colleagues.’ ..more

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Harmonious and productive working relationships exist primarily because the needs of the individuals in the work team are being met. For some, there may be a need to remain quiet and removed so that they can get on with their work. For others, however, there may be a need to forge closer ties and warmer relationships with workmates. As long as the aims of the employing body are being met, then these varying needs of the work team members can be tolerated.

Problems occur, however, when this reciprocating system of need/satisfaction gets unbalanced. If one or more people want to satisfy needs which are outside the aims of the employing body or antagonistic to the other work team members, then problems occur. For example, if one person wants to manipulate the work schedule to ensure more flexitime at the expense of the others, then that person can expect some resultant turmoil in the group. As work team members often spend more time with each other than they do with their own family members, it is important to maintain positive and effective work relationships. Let’s look at several ways relationships at work can be enhanced and made more harmonious and productive. ..more

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At risk of dwelling upon the negativities of relationships, it is important to consider two very strong and most upsetting emotional states—hate and jealousy.

Most of us have experienced hate (many loving relationships have a subtle or not-so-subtle hate component). As for jealousy, you will most probably know someone, if not yourself, who is predisposed to this strong emotional state.

Let me briefly mention the case of Michael, an architectural draughtsman who is married to Lisa. Michael comes from a close-knit Southern European family and married Lisa, an attractive Australian lass, when they were both in their early twenties and when both were socially and sexually inexperienced. Even though Michael is bright, well-qualified and successful in his job, he nevertheless is pathologically jealous of his wife and any association she might have with other men. ..more

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The end of a relationship can be accompanied by despair, despondency and even depression. You will probably know at least one person whose work performance plummeted after a relationship breakup—if you haven’t experienced this misfortune yourself.

William, a product manager with a large manufacturing firm had been seeing Caroline on a steady basis for nine months when she told him one evening that there just wasn’t enough in their relationship to warrant any further contact. This news came suddenly and unexpectedly and William was devastated. He did not arrive at work the next day and rang in to say he was sick and would not be at work for a week. When he did return, his colleagues remarked about how ill he still looked. William said he had a severe case of influenza and hoped to bounce back quickly. In reality, it took William months to overcome the trauma of his severed relationship. During that period, his work performance was most decidedly down. His confidence and general outlook on life were also at low ebb. Fortunately, he had the good sense to see a professional about his emotional state, a move which facilitated his recovery. ..more

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Love and hate are potent feelings which can overwhelm you, often just when your emotions can least afford the upset. For example, how often have you experienced the following situations?

• Feelings of love interfere with your concentration at work.
• You love (and sometimes hate) a person who doesn’t love you.
• You hate your boss or a colleague.
• You’re jealous of the attention given to a person you love.
• You love a person working nearby, but fear acting upon your feelings.
• You were in a relationship until yesterday when your partner said, Enough! ..more
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In terms of your advancement, promotion (or stagnation) and general welfare at work, the most important person outside of yourself is your boss. The relationships between bosses and their employees can be: close to distant, warm to cool, authoritarian to democratic, and open to closed, to name but a few relevant dimensions.

This could be devoted to the complexities of the boss-worker relationships, but there are two aspects which the worker would be well-advised to foster—trust and respect. ..more

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A difficulty in discriminating between our conditioned disempowering conscience and our true empowering conscience, is that what is seemingly right for one particular culture may be viewed as wrong by another. For example, one culture may choose to receive payment from the person accused of causing the death of a family member as appropriate compensation, but this custom of accepting ‘blood money’ could be considered immoral by another culture. Because of different cultural views, therefore, it is important to differentiate between morality and conscience. ..more

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So what becomes of our individual privacy and anonymity in a world where there is an Internet-ready device at every turn we make. Aren’t we being bombarded with enough information and advertising as it is? Are car manufacturers going to “eavesdrop” on our weekend getaways? And who’s going to know that I rode an elevator in Chicago last Thursday afternoon? Is “somebody out there” going to know every TV show-watch? Are we marching toward a privacy nightmare or a service and convenience dream? What is going to keep the car manufacturer from selling your whereabouts to other vendors, or even letting it fall into the hands of sophisticated robbers who could drop by your house while you’re spending the weekend in the mountains? ..more

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What do women want from work anyway? The same advantages that men seek — opportunity, responsibility and respect.

But sexist attitudes assume that a woman’s expectations in the workplace differ from those of the average man. Natasha Josefowitz, author of Paths to power, gives us a tongue-in-cheek tabulation of common His/Her attitudes. Recognize them?

‘His’ and ‘Her’ attitudes are rooted in the values that we subscribe to. They often manifest quite spontaneously in things we say and do as the above comments suggest. The casual statement, the gesture or look and the opinion we offer all betray sexist attitudes. ..more

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Now that we have examined some of the negatives of expansion from a very small business to a medium-sized small business, let’s give equal time to the potential benefits.

One of the most important components of gross profit is the degree to which you’re able to set your selling price. Your ability to set that price is largely a function of your control of the marketplace. At one extreme, you may have a patented product for which there is no substitute, and for which there is totally elastic demand (people will buy it at any cost). If that item costs you a dollar, you may be able to sell it for ten dollars, one hundred dollars, even one thousand dollars. At the other end of the spectrum, you may be selling wheat in Nebraska. In that case, it’s unlikely that you’ll be able to command one-tenth of one cent over the market price on the day you sell. ..more

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3. Be Real

There are two voices in your brain. The first says, “If I admit my mistakes, I’ll look weak and lose people’s respect.” The second says, “When a person I respect admits her mistakes, I end up respecting her more.” Isn’t it amazing how you can know a fact but think you’re the only one on the planet that it doesn’t apply to?

When you’re wrong, say it. It may temporarily streak your self-image, but it polishes the image others see.

Let’s say you lose your cool and ridicule a worker in front of everyone. A moment later you regret your action and decide to admit you were wrong. You can say you’re sorry in two ways. No matter what words you use, the first kind of sorry means, “I’m sorry because what I did made me look foolish.” The only thing you regret is the damage you did to yourself. Let’s call that a selfish sorry. ..more

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Here’s what I’m picturing: You worked hard to land a good job. Once there, you worked even harder, proving yourself as the ideal employee. In fact, you’ve done such excellent work that your employer has now made you a boss. New title, new responsibilities, (hopefully) new money, . . . and the power to tell other people what to do (get my coffee, shine my shoes, do ten push-ups).

Actually, you probably already know that being a leader is mostly what you do for other people—not to them. If you want to grow in your job and be as good a boss as you were a lowly worker, you’ll have to work harder than ever. Here are five ways to be a good boss. ..more

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True confession: I’ve hated every job I’ve ever had . . . for the first month. The first days in a new job are miserable; I forget everyone’s name, and when I do remember, I get them mixed up—”My name’s not Ralph—it’s Rebecca!” I become so self- conscious that I not only forget everything I’ve just been taught but everything I’ve ever been taught: multiplication tables, how to tie shoes, and the whole concept of opening the door before I attempt to leave the room.

But the condition is only temporary. After the first month I become normal again (relatively speaking) and start to enjoy the job.

Most employers understand that your first few weeks may be rough, and they generally cut you some slack. But there comes a time when you had better do your job right; if you want to keep it, you’ll have to deliver. ..more

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