Survival Skills for the ’90s and Beyond

Posted by: arlene on Monday, 14th Apr, 2008

Being primed and ready for the unexpected has always been a valuable talent. In today’s turbulent business environment, where mergers, acquisitions and reorganizations are changing the face of American business, managers need that adaptability more than ever. What are the skills that allow good managers to respond readily to change? There are five principal ones:

1. Problem-solving ability. Because we’re a global economy dominated by multinational companies, problems are appearing much more quickly and they are more severe than they were before. There is a lot of ambiguity and there are many paradoxes. Along with polished business smarts, you must also be problem-smart. Your antennae must detect problems early and be sensitive to potential difficulties before anyone else’s. Your intuitive powers must be razor-sharp so you can detect a problem’s early warning signals. Once found, you can determine the appropriate solution. ..more

The Follow-up: What Do You Do, Or Not Do, for an Encore?

Posted by: eric on Sunday, 17th Feb, 2008

As I suggested at the beginning of this chapter, most entrepreneurs have a very specific purpose for their business plan and, once that purpose has been accomplished, the formal planning process is over. The People Express business plan is theonly written plan the company ever put together. The question of why the company never assembled another plan to guide its astonishing growth is one that prompts extensive explanation from founder Donald Burr.

Quite simply, he begins, the company didn’t really need an operating plan once it had financial backing. Not even for budgeting purposes?

“We felt budgeting was one of the things that stand in the way of customer service,” he explains. “The mind-set of budgeting is that it’s finance driven instead of customer driven.”

DODO Marketing Blog

Burr points to Continental Airlines, which acquired People Express, to illustrate his point. “Continental Airlines lives by budgeting,” he says. “From the food to the uniforms to the people, it’s budget driven. You end up with a seriously flawed product as a result of such a process.” ..more

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