Dodo Loves Marketing

Before televisions combine with computers, you would think TV sets would combine with videocassette recorders. You can buy combination TV/VCRs, of course, but most people don’t. Recently we visited a consumer electronics store that had a wall full of such products.

“How are sales of your combination television/VCRs?” we asked the clerk. “Infinitesimal,” he replied.

Nor are many combination washer/dryers sold. Or microwave/stoves. Or telephone/telephone answering machines. Or copier/printer/fax machines. ..more

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According to one famous futurist, “Someday in the near future I’ll be watching Ally McBeal. I like the outfit she’s wearing. So I put my hand on the TV screen and she‘ll interrupt the program and say, ‘Faith, do you like what I’m wearing?”Yeah,’ I’ll say. ‘I like your suit.’ And she‘ll say, ‘Here are the colors it comes in.’ I’ll tell Ally that I’ll take just navy or black, maybe both. And she‘ll say, ‘No you won’t, Faith. You’ve already got too many navy and black outfits in your closet right now. I think you should try red this time.’ And I’ll say okay, and the next day the red suit is delivered, in my size, to my home.” ..more

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Everyone talks about convergence, while just the opposite is happening.

Whenever a new medium hits town, the cry goes up, “Convergence, convergence. What is this new medium going to converge with?”

When television hit town, there were stories everywhere about the convergence of TV with magazines and newspapers. You weren’t going to get your magazines in the mail anymore. When you wanted an issue, you would hit the button on your TV set and the issue would be printed out in your living room. (We don’t make these things up. We just report the facts.) ..more

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So what becomes of our individual privacy and anonymity in a world where there is an Internet-ready device at every turn we make. Aren’t we being bombarded with enough information and advertising as it is? Are car manufacturers going to “eavesdrop” on our weekend getaways? And who’s going to know that I rode an elevator in Chicago last Thursday afternoon? Is “somebody out there” going to know every TV show-watch? Are we marching toward a privacy nightmare or a service and convenience dream? What is going to keep the car manufacturer from selling your whereabouts to other vendors, or even letting it fall into the hands of sophisticated robbers who could drop by your house while you’re spending the weekend in the mountains? ..more

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In the age of customer scarcity and the Internet, the boldness and ambition of the new market leaders are unprecedented. Like their market presence, their aspirations are larger than life. They stretch their resources to the maximum and set unprecedented goals for businesses still in their infancy. They are determined to rule their markets and have no qualms about making the serious and risky commitments necessary to do so. Such spirit stands in marked contrast to the traditional manager’s tendency to spread risk and exposure, to take small, well-tested steps forward, and to avoid putting all the eggs in one basket.

Not long ago I spoke to the leaders of a company in the cutthroat communications field that, in terms of its competencies and operating model, looked very promising. But one vital element was missing: The leaders‘ aspirations were woefully inadequate for the battles that lay ahead. ..more

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Home Depot’s vast assortment of building supplies shows that it, too, knows that customers savor choice. But an even more important reason for its lasting success is that it knows how to capitalize on a customer’s wish to perform a task him- or herself. Home Depot employs our second strategy to attract the searchers, showering them with advice and insight.

This paradise for those who subscribe to do-it-yourself turns modestly competent amateurs into confident renovators and barely competent fumblers into people capable of remodeling their kitchens. Home Depot’s employees don’t do the job for you. Instead, they make accessible the information, products, and people you need to complete it for yourself. You feel capable of improving your own skills, which is exactly the feeling that searchers are seeking. ..more

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Current works in progress include Nokia “hot spots,” which are set up in hotels and airports to allow travelers to make wireless connections to the Internet and video telephones. The company emphasizes the product’s color and design and plans to introduce new models every year, employing the same strategy car manufacturers do with new styles each year. All of these approaches target searchers.

Looking forward, Nokia is betting that their search customers (or trendsetters, as this company calls them) will focus on the handset’s visuals as they tap into the device’s data capabilities that will link them to the Internet, word processing programs, a network diary, information services, e-commerce activities, and even allow them to view moving images. In the not too distant future, the handsets will enable traveling Nokia users to get news and information from home by downloading; say, a local newscast to the nearest television set. ..more

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`Second-generation’ mobile phones introduced early in 2001 offer faster connection speeds and are starting to carry advertising. High response rates are currently enjoyed by advertisers (perhaps owing to the novelty factor!), and the most successful campaigns have been run by companies such as the Sun newspaper, which has used the mobile channel to advertise competitions being run in the paper itself. In other words, the Sun is using online advertising to drive its traditional core business — which is offline newspaper sales. Mobile advertising still represents a very small percentage of company promotional spend in comparison with more traditional media such as radio and television, but the figure is increasing. Business services via mobile channels are currently few and far between, but early experiments are under way with order placing, stock-checking availability and order tracking to facilitate supply chain integration. ..more

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Review of recent developments

The growth of the mobile Internet now exceeds that the PC version. Mobile communications offer considerable potential to marketer because of their unrivalled combination of:

• instant response;

• personalized content (as each customer has a unique telephone number);
• scope for geographical location tracking.

The potential for mobile networks is particularly high in developing countries that do not have an established wired telephone network and hence no established PC-based Internet services. In the Philippines, for example, SMS messaging (see p. 194) has recently taken off rapidly, and mobile Internet services there- ore offer huge marketing opportunities in these emerging markets. ..more

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