The second type of manager is keen to learn from market leaders. Astute observers, they have a penchant for analysis and methodology. You can visualize them taking copious notes, jotting down ideas, making checklists, and trying to decipher winning formulas. These managers reside equally among market-leading companies and their lagging competitors. Both design insightful strategies and plans for action. Yet the laggards have more trouble getting others within their organizations to adopt their plans. That even seasoned managers aren’t immune to this problem is evidenced in the number of well-considered plans and sound proposals that die prematurely because they are stonewalled by other departments, ignored by coworkers, or overshadowed by more prosaic routines. This situation is all too familiar to consultants whose well-crafted recommendations end up collecting dust because their clients were not adequately prepared for the changes the new plans entailed. Additionally, rookie MBAs face a rude awakening the first time their knowledge and bright ideas are not instantly acclaimed.
Whereas earlier the manager’s trouble was mobilizing employees, in this instance the obstacle is her or his inability to rally colleagues and bosses around the proposed solutions. If and when they overcome their resistance, excessive amounts of precious energy and time will have been lost. That they may shine methodically is irrelevant in this context because their direction and priorities aren’t aligned with those of the other people who have a stake in the outcome. Market leadership doesn’t bypass these managers because their plans lack specificity or rigor, but rather because they are not sharing the perspective held by the rest of the organization regarding exactly what needs to be done to win in the marketplace. ..more