Dodo Loves Marketing

I am a big believer in reshuffling and reconfiguring my offering during the negotiation phase. I will never simply discount my price, but I will, as suggested in the earlier question, throw out a different price to determine whether or not it will work for the prospect. Once I determine that it will, I will go back to the drawing board and redraw and rearrange my offering, taking elements out and putting new elements in, so that I can find a new and different mix that will work for this prospect in this situation. ..more

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This desire for peace is surely understandable, but it can lead to trouble. If unchecked, the hope for conflict to disappear brings the expectation that if mediation is successful, my client’s relationship will be free of conflict in the future. If that is my mission, I am doomed to failure.

A Fantasy

Our fantasy is that conflict should be absent in ‘good’ relationships. We regard conflict as a social disease, and assume that there must be a cure. ..more

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If you want to be sure that you have started with the right three talents, study your best in the role. This may sound obvious, but beware: conventional wisdom would advise the opposite.

Conventional wisdom asserts that good is the opposite of bad, that if you want to understand excellence, you should investigate failure and then invert it. In society at large, we define good health as the absence of disease. In the classroom, we talk to kids on drugs to learn how to keep kids off drugs and delve into the details of truancy to learn how to keep more kids in school. ..more

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“I am ultimately responsible for the quality of all teaching in my district. Yet every day, in every classroom, there is a teacher and there are students . . . and the door is shut.”

Gerry C., a superintendent for a large public school district, captures the manager’s challenge perfectly: How can you get people to do what _you want them to do when you are not there to tell them to do it? Gerry knows what all great managers know: As a manager, you might think that you have more control, but you don’t. You actually have less control than the people who report to you. Each individual employee can decide what to do and what not to do. He can decide the hows, the whens, and the with whoms. For good or for ill, he can make things happen. ..more

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Achieving global synergies

The concept of synergy is simple: the whole should be more than the sum of the parts. It is often described as the ‘2 + 2 = 5′ effect. The search for synergy is one of the main drivers of the trend towards the globalisation of industry, particularly in manufacturing and logistics.

It has often been suggested that there can be significant benefits if R&D, product development, manufacturing and marketing can be coordinated in order to avoid ‘re-inventing the wheel’ country by country, and also through economies of scale in procurement and production. ..more

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One of the most striking trends in recent years has been the globalisation of markets, organisations and industries. Its impact can not only be seen through the global reach of well-established brands like Coca-Cola, Marlboro or Gucci, but it is also apparent in markets as diverse as computing, automobiles and consumer electronics. Nor is the trend towards globalisation confined only to products; we see similar transformations in services such as banking, retailing and satellite TV. ..more

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Level 3: At this level customers expect partnership. They want you to listen to them, to be responsive to them, to make them feel they are on the same side of the fence as you.

Service businesses have long realized the importance of this partnership expectation. That’s why Wal-Mart positions hearty senior citizens at their front door to smile a welcome and remember names. That’s why all airlines create loyalty clubs offering special treatment to frequent fliers. And that’s presumably why video stores offer a “staff picks” section: “We’re like you. We watch videos, too.” ..more

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Everyone has talents—recurring patterns of thought, feeling, and behavior that can be applied productively. Simply put, everyone can probably do at least one thing better than ten thousand other people. However, each person is not necessarily in a position to use her talents. Even though she might initially have been selected for her talents, after a couple of reshuffles and lateral moves, she may now be miscast.

If you want to turn talent into performance, you have to position each person so that you are paying her to do what she is naturally wired to do. You have to cast her in the right role. ..more

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Before televisions combine with computers, you would think TV sets would combine with videocassette recorders. You can buy combination TV/VCRs, of course, but most people don’t. Recently we visited a consumer electronics store that had a wall full of such products.

“How are sales of your combination television/VCRs?” we asked the clerk. “Infinitesimal,” he replied.

Nor are many combination washer/dryers sold. Or microwave/stoves. Or telephone/telephone answering machines. Or copier/printer/fax machines. ..more

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Everyone talks about convergence, while just the opposite is happening.

Whenever a new medium hits town, the cry goes up, “Convergence, convergence. What is this new medium going to converge with?”

When television hit town, there were stories everywhere about the convergence of TV with magazines and newspapers. You weren’t going to get your magazines in the mail anymore. When you wanted an issue, you would hit the button on your TV set and the issue would be printed out in your living room. (We don’t make these things up. We just report the facts.) ..more

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Even if you thoughtfully examine the match between the employee and the role, you’ve still got a problem. No matter what conclusion you come to, the employee will invariably want to move up. The employee will want to be promoted. Every signal sent by the company tells him that higher is better. A larger salary, a more impressive title, more generous stock options, a roomier office with a couch and a coffee table, all this and more awaits the lucky employee on the next rung on the ladder. No wonder he wants to move up. ..more

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These levels of achievement will certainly help redirect an employee’s focus toward becoming world class. However, the manager’s efforts at career redirection will be forever hindered if all of the pay signals are telling the employee to look upward.

Although each of us is motivated by money in different ways, the fact of the matter is that few of us are repelled by money. All of us may not hunger for it, but only a tiny minority of us find money positively distasteful. Therefore the simple truth is that it will be much easier for managers to redirect employees toward alternative career paths if some of those paths involve a raise in pay. ..more

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People often think of ‘networking‘ as something that is only done at high-powered levels. Not so. Letting mothers at the school gates know about your services, swapping information with friends at the rugby club is all networking. ‘I found that other mums were my best customers,’ says Sarita, a beauty therapist. ‘When my sons were invited to tea with their friends, they’d often mention that I ran a beauty business and I got plenty of of clients that way !’

You cannot afford to be too indirect about offering your services. On the other hand, old contacts may be put off if you continually pester them for work. It is better to engineer a meeting about another matter and then explain what you can do for them, rather than endlessly cold calling. Persistence may pay off — but it can also put people off. This is why ‘forums’ for networking are so important. ..more

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Most manufacturing and commercial concerns that hold trading stock find themselves having to write off a certain proportion of their stock value at the end of each financial year in respect of slow moving and obsolete stock. The strange thing is that, although the goods and materials were probably purchased by profit-responsible executives of the comapany, it is usually the financial staff who determine what and how much should be written off each year.

Accountants usually make provision in their accounts for stock which everyone agrees is definitely obsolete and unsaleable in the normal course of business. They also determine the write-off in respect of obsolete and slow moving stock on the basis of the age of the stock or perhaps a percentage of the stock value. Such arithmetically conceived write-offs are in accordance with accounting standards and conventions which require that accounts are drawn up on a reasonably prudent basis. Very often the detail of these various provisions is invisible to other members of the company. Perhaps greater visibility would help your company to establish sensible policies with regards to using or liquidating such stocks. ..more

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Managers enjoy being involved in success and so will be full of enthusiasm as sales of a new product start to take off. Expansion and sales development from an increased range of products or a wider geographical area will not find enthusiasm or hard work wanting.

But how do we foresee the end of a product’s lifespan? Be prepared for it with a policy for new products and product improvements.

1. Prepare a product improvement plan

If your present products are selling well you cannot be blamed for feeling satisfied. However, your competitors are watching you with envy and will not have been idle. They are probably working at this very moment on a product with a few advantageous features, so don’t ever think that your current product design is the ultimate. There will be changes in style, custom, fashion, new technology etc. Ensure that your programme of product improvement keeps you ahead. ..more

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So what becomes of our individual privacy and anonymity in a world where there is an Internet-ready device at every turn we make. Aren’t we being bombarded with enough information and advertising as it is? Are car manufacturers going to “eavesdrop” on our weekend getaways? And who’s going to know that I rode an elevator in Chicago last Thursday afternoon? Is “somebody out there” going to know every TV show-watch? Are we marching toward a privacy nightmare or a service and convenience dream? What is going to keep the car manufacturer from selling your whereabouts to other vendors, or even letting it fall into the hands of sophisticated robbers who could drop by your house while you’re spending the weekend in the mountains? ..more

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What do women want from work anyway? The same advantages that men seek — opportunity, responsibility and respect.

But sexist attitudes assume that a woman’s expectations in the workplace differ from those of the average man. Natasha Josefowitz, author of Paths to power, gives us a tongue-in-cheek tabulation of common His/Her attitudes. Recognize them?

‘His’ and ‘Her’ attitudes are rooted in the values that we subscribe to. They often manifest quite spontaneously in things we say and do as the above comments suggest. The casual statement, the gesture or look and the opinion we offer all betray sexist attitudes. ..more

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Lots of people give money every once in a while—usually when someone asks for it. But the real power in giving comes when you give every month to the same causes. The best kind of giving adds up, little by little, month to month, year to year, like a savings account. But with giving, you’re saving more than money. If you’d like to give a portion of your income regularly, here are some steps to help you get started.

GETTING STARTED

1. PICK A PERCENTAGE

Choose a percentage of your income that you’d like to give each month. Work with that bonehead-easy budget I showed you to make sure that you can afford the amount you commit to. ..more

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